VBO portal
Back Office Staff
The command center for VCP program staff — intake to decision to payment, on one screen.
What the back office does on VCPMS
Program staff spend their day moving claims through a defined lifecycle — intake, eligibility review, benefit approval, award generation, payment batching, and board review. VCPMS brings all of that into one application with role-configurable dashboards that surface exactly what each staff member needs to act on today.
Highlights
- AI-assisted review. On every claim, VCPMS surfaces structured eligibility flags with rule citations and missing-information pointers — staff decide, but start with an informed draft.
- Workload dashboards. 70+ purpose-built widgets cover aging claims, throughput, approval rates, payment velocity, workload per analyst, and department-level totals. Admins configure different dashboards per role.
- Workflow-state diagrams as widgets. Ten interactive state-distribution charts (VcClaim, FrClaim, Award, ExpenseBill, IncomeLoss, TreatmentPlan, ServiceBill, Payment, DeterminationDocket, PaymentBatch) give program directors a live view of bottlenecks.
- Board meeting first-class. Generate agendas, record en-bloc votes with per-claim overrides, produce signed-PDF minutes, and flow board decisions back into the claim state machine automatically.
- Bulk document intake. Scan a stack of mail; VCPMS splits, classifies, extracts fields, and routes to the right claim — the human review queue only contains the genuinely ambiguous.
Works with
The back office can see and act on every portal’s submissions — VCA applications, SPA provider bills, ADV advocate recommendations, LEA-uploaded police reports — with full audit trails on every touch.
Capabilities for this role
Access-By-Invite (Token-Secured WorkItem Access)
Grant a specific user access to a specific claim (or letter, or any WorkItem) with an expiration and one-click revoke — no permission spaghetti, no orphan access.
Learn more →AI Contextual Help Assistant
Inline assistant that understands the current page, field, and state — plus free-form chat over a per-tenant knowledge base.
Learn more →AI Consistency Analyzer
Detects inconsistent decisions vs. similar prior claims, flags analyst drift, and checks policy-rule conformance on every decision.
Learn more →AI Eligibility Suggestions
On every claim, AI surfaces structured eligibility flags with rule citations and missing-information pointers. Staff decide; AI starts the draft.
Learn more →AI Incoming Document Processing
OCR, classify, extract structured fields, and auto-route incoming documents to the right claim. Human review only for low-confidence cases.
Learn more →Bulk Document Intake with AI Routing
Scan a stack of 120 pages; VCPMS splits it into individual documents, classifies each, extracts fields, and routes to the right claim. Only ambiguous documents reach the human queue.
Learn more →Configurable Workflow Engine
Per-tenant state machines, assignment rules, notification rules, document generation — all configured via WorkItemManagerConfig without code changes.
Learn more →Determination Docket Management
Run a compensation board meeting the way attorneys expect — structured docket, en-bloc voting with per-claim overrides, public vs redacted content streams, signed-PDF minutes the day you adjourn.
Learn more →Board Member Portal (VCPBoard)
Read-only portal for determination-board members to review dockets, drill into configurable claim sections, and keep author-only private notes — with tenant-configurable field redaction.
Learn more →See the VBO portal in a live demo.
We'll walk you through how VCPMS fits your program.
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