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Victim compensation, modernized

The victim-compensation platform every state program deserves.

Purpose-built portals. AI-assisted intake. VOCA-ready out of the box. Running in Maine; Oklahoma's victim portal live since 2019 with back-office VCPMS migration now in implementation; Alaska implementation in progress.

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VCPMS six-portal architecture — VCPOffice, VCPOnline, VCPProvider, VCPAdvocate, VCPAgency, VCPBoard connecting to a central configurable platform
Every role. One platform.
Back-office staff, victims, providers, advocates, law enforcement, determination-board members — six purpose-built portals on one configurable VCPMS core.

Built for state procurement

· HIPAA-aligned· BAA-capable· MFA required· VOCA-ready· SOC 2 Type II (in progress)· Multi-tenant isolation

About VCP Management Suite

Purpose-built for victim compensation. Proven in production.

VCPMS is a secure, configurable case-management suite designed specifically for state victim-compensation programs — not a generic case-management tool bent into the role. The platform runs the full lifecycle: application intake, eligibility review, award determination, benefit processing, payment batching, offender restitution, board governance, and federal / state grant reporting — on a multi-tenant SaaS foundation that a small state program can stand up and a large one can scale into.

VCPMS is developed and maintained by ASDcom, Inc., a Sacramento-based product company founded in 2015. The platform is implemented for state programs by our partner HEART4Victims, a Sacramento nonprofit founded in February 2018 by retired victim-compensation program staff and IT professionals. Together, we delivered California's CaRES system, and now run Maine's and Oklahoma's compensation programs — with Alaska implementation in progress.

Team of professionals reviewing program dashboards on computer screens in an office
Program staff collaborating across dual monitors in a modern workspace
100+
Years of team expertise
in victim compensation

Six portals, one platform.

Each role in a state victim-compensation program has its own purpose-built experience.

⚙

VCPOffice

VBO · Portal

The comprehensive back-office portal for program staff — Claims Analysts, Team Leads, Supervisors, and Administrators. Full claims processing, case management, financial management, document management, reporting.

Overview → View Guide →
👤

VCPOnline

VCA · Portal

The victim-facing portal — online application submission, document upload, real-time claim status tracking, secure messaging, and payment info. Guided step-by-step wizard with mobile-responsive design.

Overview → View Guide →
🏥

VCPProvider

SPA · Portal

Dedicated portal for service providers — medical, dental, counseling, funeral, and others. Bill submission, document upload, payment status tracking, remittance detail access, two-way communication with staff.

Overview → View Guide →
🤝

VCPAdvocate

ADV · Portal

Purpose-built for victim advocates to assist claimants. Multi-case tracking, real-time claim status reports for court preparation, two-way communication with staff, and survey distribution capabilities.

Overview → View Guide →
👮

VCPAgency

LEA · Portal

Secure portal for law enforcement agencies and prosecutors to access claim-related information, submit documentation, track SAKI (Sexual Assault Kit) cases, and communicate through secure channels.

Overview → View Guide →
🏛

VCPBoard

BRD · Portal

Read-only portal for determination-board members to review upcoming and historical dockets, drill into configured claim sections, and keep author-only private notes. Field-level redaction and pane visibility are tenant-configurable.

Overview → View Guide →

Business benefits

What state programs get when they modernize on VCPMS.

  • ✓ Full claims lifecycle on one platform — application through award, payment, and recovery.
  • ✓ VOCA PMT quarterly and VCC annual report generators pulling live program data.
  • ✓ Configurable multi-level appeals, board governance, and restitution tracking.
  • ✓ Five purpose-built portals: VBO, VCA (victims), SPA (providers), ADV (advocates), LEA (law enforcement).
  • ✓ Funding-source-aware retention windows (3-year Federal-only, 5-year with state funds).
  • ✓ HIPAA-aligned with BAAs; architected to CJIS controls; FedRAMP-authorized Azure infrastructure.
  • ✓ Tenant configuration export/import to bootstrap a new state from a proven deployment.
  • ✓ Spanish out of the box; i18n-ready for any additional language per tenant.
☁

Multi-tenant SaaS

Shared-infrastructure economics with per-tenant configuration. Small programs pay small; large programs scale into the same platform.

📱

Mobile & desktop design

Mobile-first victim, provider, advocate, and law-enforcement portals. Back-office runs on desktop where analysts need full-screen workspaces.

🛠

Managed operations

Azure-hosted, monitored, and maintained by ASDcom. Programs focus on serving victims — not on running infrastructure.

🧠

AI-assisted workflows

Inline contextual help, eligibility suggestions, consistency analysis, and incoming-document classification with tenant-configurable routing.

📋

Configure, don't customize

State machines, assignment rules, notification rules, document templates, and dashboards are configuration — not code. Changes ship without releases.

🤝

Product team + implementation partner

ASDcom develops and maintains the platform; HEART4Victims implements and configures it for your state. The same team delivered California's CaRES, Maine, and Oklahoma — and is deploying Alaska.

Flagship capabilities

Four AI features and four specialized workflows that set VCPMS apart.

ai Available

AI Contextual Help Assistant

Inline assistant that understands the current page, field, and state — plus free-form chat over a per-tenant knowledge base.

Learn more →
ai Shipped

AI Consistency Analyzer

Detects inconsistent decisions vs. similar prior claims, flags analyst drift, and checks policy-rule conformance on every decision.

Learn more →
ai Shipped

AI Eligibility Suggestions

On every claim, AI surfaces structured eligibility flags with rule citations and missing-information pointers. Staff decide; AI starts the draft.

Learn more →
ai Shipped

AI Incoming Document Processing

OCR, classify, extract structured fields, and auto-route incoming documents to the right claim. Human review only for low-confidence cases.

Learn more →
documents Shipped

Bulk Document Intake with AI Routing

Scan a stack of 120 pages; VCPMS splits it into individual documents, classifies each, extracts fields, and routes to the right claim. Only ambiguous documents reach the human queue.

Learn more →
specialized program Arriving soon

Mass Casualty Claim Intake

When an incident creates many victims at once, VCPMS consolidates registration, pre-establishes incident eligibility, and applies shared documentation across every victim claim.

Learn more →
payments Arriving soon

Medicare Rate Variance Checking

Ingest official CMS Medicare fee schedule files (PFS, OPPS, ASC, Ambulance) and benchmark submitted medical bills against published rates. Phase 2 — bill-review integration — arriving soon.

Learn more →
specialized program Shipped

SAFE / SANE Exam Claim Workflow

First-class workflow for Sexual Assault Forensic Examination claims — anonymous victims, facility direct-billing, evidence-kit tracking, and an optional bridge to full compensation.

Learn more →

See the product

A guided look at the back-office workspace — dashboard, claim lifecycle, AI intake, payments, determination dockets, and reporting.

VCPOffice back-office dashboard showing claim aging, throughput, and payment-velocity widgets

Back-office dashboard

Program directors and supervisors see aging claims, throughput, approval rates, and per-analyst workload in a single role-based view.

VC Claim management screen showing edit panes, financial summary, and activity history

Claim management

Every piece of a claim — victim, claimant, crime, offenders, requested benefits, awards, payments, documents, activity — on one workspace.

AI-assisted incoming-document intake queue with classification and routing

AI incoming-document intake

Scanned and uploaded documents are OCR-read, classified, field-extracted, and auto-routed to the right claim using tenant-configurable rules.

Payment batch management screen showing batch totals and check-run output

Payment batching

Batch approved payments, scope to a source fund, and export paper checks or Excel/CSV for your state financial system.

Determination docket management with en-bloc voting and agenda line items

Determination docket management

Build the agenda, run the meeting with en-bloc voting and individual motions, capture the vote tally, and produce a signed PDF minute.

Data reports list including VOCA PMT and VCC annual reports

VOCA-ready reporting

Dedicated VOCA PMT quarterly and VCC annual report generators, plus 36 configurable data-report types authored without developer time.

A program director in a working conversation with two advisors

Built with the programs. For the programs.

Designed by the people who've run the programs.

VCPMS isn't a generic case-management tool bent into the victim-compensation role. Every state machine, every workflow rule, every report is shaped by the people who've spent careers running state compensation programs — and who now implement VCPMS through HEART4Victims.

When a program director talks to our implementation team, they're talking to former program staff. When ASDcom ships a platform feature, it reflects real state-program feedback, not guesswork. That's why VCPMS fits the role instead of forcing programs to bend around it.

Schedule a demo Meet the team

State programs using VCPMS

In production across two states — with Alaska implementation currently in progress.

Maine state seal

Maine Victims' Compensation Program

Maine's compensation program has been running on VCPMS in full production since 2023, branded locally as CAMS. VCPOffice, VCPOnline, and VCPAdvocate are live, with partial law-enforcement access. HEART4Victims delivered the implementation on time and within budget. As a smaller state program, Maine demonstrates that "configure-don't-customize" economics let compact programs share the full feature surface with larger tenants without custom builds.

Read the case study →
Oklahoma state seal

Oklahoma Crime Victims Compensation Program

The Oklahoma Crime Victims Compensation Board (OCVCB) administers compensation for victims of violent crime — medical, mental-health, funeral, lost wages. HEART4Victims has partnered with OCVCB since October 2018. Oklahoma's online victim application and vPostalBox have been live since 2019, with ~60% of claims now filed online. A signed 5-year subscription contract is now in active implementation to replace OCVCB's 35-year-old Microsoft Access back-office with the full VCPMS platform — including the SANE module and determination docket management.

Read the case study →

What customers say

Feedback from the state victim-compensation programs we've worked with — including California's CaRES system, built by the same team before VCPMS.

Oklahoma Crime Victim Compensation program seal
"Our collaboration with HEART, they displayed remarkable victim compensation expertise, intuitive information technology solutions, and outstanding customer service, which was instrumental in the successful outcome of our project. HEART showcased their ability to deliver time task requirements on time and adhere to the budget to meet grant requirements."
Brian Hendrix Director of Victim Services, OCVCB · Oklahoma
Maine Victims' Compensation Program seal
"Throughout the project, the HEART team's communication skills, project management, innovative technology solutions, timely deliverables, and collaboration were exemplary throughout every stage of the project."
Kelly McGillis Director, Maine Victims' Compensation Program · Maine
California Victim Compensation Board (CalVCB) seal
"The HEART team, specifically Andrey Zagaynov, HEART's IT Director, demonstrated exceptional professionalism, cutting-edge knowledge, and the expertise needed to bring the CaRES system to fruition. The team maintained excellent communication and responsiveness, ensuring our concerns and requirements were addressed at every step of the project. After several years working with inadequate contractors, the project was delivered by HEART within the timeline and the allocated budget agreement."
Marlene Dederick CalVCB — Staff Services Manager III · California

Partner Highlight

Learn How We Can Support Your State Program

ASDcom, Inc. partners with non-profit organization HEART4Victims to provide a full suite of consulting and support services to government agencies.

HEART4Victims — Helping Establish Assistance Resource Team

HEART4Victims uses innovative technology to assist government and non-profit service providers more effectively serve crime victims and to compassionately assist victims to receive help for their unique situations. HEART4Victims helps victims of crime access and apply for government and non-profit services through our unique one-stop-hub.

HEART4Victims.org
HEART4Victims staff at the Crime Victim's Rights Week Rally in Sacramento, CA

Crime Victim's Rights Week Rally in Sacramento, CA

Case studies

Detailed write-ups per program — what was there before, what's running on VCPMS today.

Oklahoma · Live since 2019 (victim portal)

Oklahoma Victim Compensation

Online victim application live since 2019; back-office VCPMS migration in active implementation.

Read story →

Maine · Live since 2023

Maine Compensation Program

Full 5-portal VCPMS deployment live since 2023 — branded locally as CAMS.

Read story →

Alaska · Implementation in progress

Alaska Victim Compensation

Phase 2 implementation underway — ahead of schedule.

Read story →

Ready to modernize your program?

We'll walk you through how VCPMS fits your program.

Schedule a demo