accessibility Shipped
Trauma-Informed Design
Language, pacing, imagery, and interaction patterns in every portal reviewed against re-traumatization risk — especially the victim-facing VCA portal.
Key benefits
- · Explicit trauma-informed UX reviews
- · Safety-matter message on VCA login (optional, per-tenant) for DV survivors
- · Optional exit button for at-risk users — fast "leave this page"
- · Plain-language content across victim-facing flows
- · No victim stock photography — imagery respects survivors
Why this matters
A victim of violent crime who tries to apply for compensation is navigating a system at one of the worst moments of their life. A platform that ignores that context re-traumatizes. VCPMS treats trauma-informed design as a deliverable, not an afterthought.
What this looks like in the product
- Victim portal (VCA) language reviewed for re-traumatization risk. The platform uses plain, direct language — avoids jargon, avoids unnecessary legalism, avoids imagery that echoes traumatic events.
- Safety-matter messaging (optional). Survivors of domestic violence may be using a shared computer. A configurable login-screen message reminds them about browser history, session cleanup, and how to exit quickly.
- Optional “exit” button. At-risk users can leave the portal with one click to a neutral page.
- Save-and-resume applications. Victims can stop and resume without losing progress — emotional interruption doesn’t mean starting over.
- Per-user language routing. UI and correspondence match the user’s preferred language, Spanish out of the box. Every additional tenant-added language carries through to generated letters.
- No victim stock photography. The marketing site and the product UI avoid stock photography of distressed people. Screenshots show real product UI; illustrations are abstract.
Ongoing work
Trauma-informed design is not a one-time audit. We review new flows through this lens as they ship.