comms Shipped
SecMail — Compliance-Grade Tracked Messaging
Secure in-system messaging with state-machined delivery (Draft → Sent → Opened → Archived), message recall, and polymorphic ownership — every message indexed to its claim.
Key benefits
- · Unique access-token URLs, no login friction for external recipients
- · State-machined delivery (Draft → Sent → Opened / Expired / Recalled → Archived)
- · Message recall — pull back before recipient reads
- · Rich-text body, attached OutDocuments, attached DynForm links
- · Polymorphic owner — every message tied to a specific claim, reportable
Why not regular email
Compensation programs send messages that contain protected PII, discuss case decisions, or request sensitive documents. Regular email doesn’t give the program control: once sent, anyone with inbox access sees the message forever, and there’s no proof of delivery or opening.
What SecMail does
- Token-secured delivery. Recipients click a unique-token URL to read. No login required, but access is single-purpose.
- State tracking. Message moves through Draft → Sent → Opened → Archived. Alternative terminals: Expired, Recalled.
- Recall. Staff can pull back a sent message if it was addressed wrong or contained the wrong attachment. Recipients who haven’t opened it see nothing; those who have — the message is flagged as recalled and the content is withdrawn.
- Rich content. Plain text, rich text, attached OutDocuments (generated letters), attached DynForm links (“please fill this out”), file attachments.
- Polymorphic owner. Every SecMail is tied to a specific WorkItem — usually a VcClaim, sometimes an ExpenseBill, Award, or Payee. Reporting can slice messages by claim or by correspondent.
Real communications audit
Compared to “we sent you an email three weeks ago,” SecMail gives the program a timestamped record of who received the message, when they opened it, and what they acknowledged.