The program
The Oklahoma Crime Victim Compensation Board (OCVCB) serves victims of crime across the state — running compensation claims, provider reimbursements, restitution collections, and board review. The program operates under VOCA and state-level funding, administered by the Oklahoma Attorney General’s office.
Partnership timeline
HEART4Victims and OCVCB formed their partnership in October 2018, anchored by a federal Office for Victims of Crime (OVC) grant that funded Oklahoma’s first online victim compensation application and a secure two-way communication portal (vPostalBox). HEART delivered all grant objectives on time and on budget.
What’s live today (since 2019)
- VCPOnline — the public-facing online application portal for victims. Approximately 60% of claims are now filed online annually, accelerating processing and reducing incomplete applications.
- vPostalBox — a secure two-way communication channel between OCVCB staff and victims, replacing paper mail for notices, decision letters, and status updates.
Both have been in continuous production on Microsoft Azure since 2019.
What’s being implemented now (2025 – contract signed, active implementation)
Under a new 5-year subscription contract signed with OCVCB, HEART4Victims and ASDcom are implementing the full VCPMS platform to replace OCVCB’s legacy 35-year-old Microsoft Access back-office database. In scope:
- VCPOffice — the full back-office claims-management workspace for OCVCB staff
- VCPAdvocate — a portal for authorized victim advocates to assist victims with claims
- SANE module — specialized workflow for Sexual Assault Nurse Examiner forensic-exam reimbursements
- Emergency application portal — rapid-activation intake for mass-casualty events
- Restitution tracking with offender-payment allocation
- Determination docket management with en-bloc voting and signed-PDF minutes
- Integrated with existing VCPOnline + vPostalBox — no disruption to live victim-facing services; data migrated with continuity
The path forward
The VCPMS rollout preserves everything OCVCB built up over the past decades — the institutional knowledge, the program policies, the workflow cadences — while moving the underlying technology from a 35-year-old Access system to a modern, multi-tenant SaaS platform that will continue to evolve through HEART4Victims’ partnership.